FAQ'S

Quick Answers to Common Questions

What services does your travel agency provide?

At Divine Tours, Vacations & Travel, we design customized travel experiences for individuals, families, groups, and organizations. From flights and hotels to cruises, tours, and excursions, I handle the details so you can focus on the memories. I also specialize in faith-based journeys, group trips, and special occasions like honeymoons or milestone celebrations.

How do I begin planning my trip?

It’s simple! Complete a custom trip quote form or reach out by email, phone or through my “Book a Consultation” calendar link. We’ll schedule a quick call to discuss your ideas, preferences, and budget. From there, I’ll begin crafting an itinerary designed around you.

What destinations do you book?

I have access to suppliers worldwide — from luxury resorts and European getaways to Caribbean cruises, guided tours, and faith-based travel to the Holy Land. If you can dream it, I can design it.

Will it cost me more to use a travel advisor?

Not at all. In most cases, my services don’t add to the cost of your trip because I’m paid by the travel suppliers directly. Some custom itineraries may involve a small planning fee, but that amount is always applied to your booking if you move forward. My goal is to save you time, stress, and even money by unlocking exclusive offers and insider access.

We offer a range of services, some of which are complimentary, while others may involve a service fee. We will discuss any potential fees with you upfront and ensure transparency throughout the planning process.

Can you help with last-minute travel?

Yes! Whether your plans come together months in advance or just a few days before, I’ll do everything I can to find the best options available for you.

Can I make changes after my trip is booked?

Yes. I’ll assist with modifications whenever possible, whether that’s adjusting dates, adding travelers, or updating your itinerary. I’ll work directly with the suppliers to make the process smooth and stress-free.

Do you offer travel insurance?

Absolutely. I always recommend travel protection because life happens — and having coverage gives you peace of mind. I’ll walk you through your options and help you select the policy that best fits your trip.

What is your cancellation policy?

Cancellation rules vary depending on the supplier (airlines, cruise lines, hotels, etc.). I’ll always explain the terms to you before booking so you know exactly what to expect. When cancellations are needed, I’ll handle the communications with suppliers on your behalf.

Do you plan group travel?

Yes! From family reunions, destination weddings and girls’ trips to church groups and corporate events, I love bringing people together through travel. I’ll coordinate flights, lodging, activities, and even perks like group discounts or VIP experiences.

How do you ensure traveler safety and comfort?

I work only with trusted suppliers and tour partners who maintain high standards of safety, service, and quality. I also provide guidance, tips, and support so you’re prepared and comfortable throughout your journey.

What if something goes wrong during my trip?

That’s where I come in. If you face unexpected challenges — delayed flights, lost luggage, or emergencies — I’ll be your advocate. I’ll work behind the scenes with suppliers to resolve the issue while you focus on enjoying your trip.

Can you handle special requests or accommodations?

Yes! Whether you need accessible travel, dietary accommodations, or unique experiences tailored to your interests, I’ll work to make sure your needs are met.

How do you handle personal information?

Your trust is important to me. Any information you share is treated with the highest level of care and confidentiality. I use secure systems and never share your details with anyone except the necessary travel providers.

How can I reach you with additional questions?

You can contact me anytime by phone, email, or text. You can also use the “Book a Consultation” link on my website to schedule a call. I make it a priority to respond within 24 hours.